Margaret Burnett

Title: Gender HCI: What About the Software?

Margaret Burnett is a Professor of Computer Science at Oregon State University. Her research focuses on human issues of programming languages and environments, especially when the programming is done by males and females not trained as professional programmers. She has been investigating gender differences in the context of problem-solving software for several years, considering populations ranging from spreadsheet users to professional programmers. She is also a co-founder of the EUSES Consortium, a collaboration among Oregon State University, Carnegie Mellon University, Drexel University, Pennsylvania State University, University of Cambridge, University of Nebraska, University of Washington, and IBM, to help End Users Shape Effective Software (EUSES).

Claudio Pinhanez

Title: Designing the Interaction with Service Systems

Dr. Claudio Pinhanez is a research scientist at IBM Brazil where he researches service theory, tools, and methodology. His current work is focused on combining traditional services theory and methods, ideas, and concepts from human-computer interaction, with a practical focus on quality of IT service delivery. Dr. Pinhanez was key for the establishment of Service Science, Management, and ngineering (SSME) research at the IBM Research Watson laboratory and is currently leading the establishment of
Service Science in Brazil. Dr. Pinhanez got his PhD. from the MIT Media Laboratory in 1999, working on the design and construction of interactive environments. He has also been a visiting researcher at ATR-MIC laboratory (Kyoto, Japan) and Sony Computer Science Laboratory (Tokyo), and a featured artist at the NTT ICC museum in Tokyo. In 2003 he was nominated the Most Promising Scientist with a Graduate Degree award by the Hispanic Engineers National Achievement Awards Conference (HENAAC).

Rob Pierce

Title: SIGDOC – Reviewing the History from a Company Perspective

Rob is an Advisory Information Developer for the IBM Corporation and the user assistance team lead for Rational Asset Manager. As the current Vice Chair for SIGDOC, Rob enjoys the intellectual vitality of SIGDOC and the active participation of its members. His interests in software development best practices, along with the design, development, and presentation of technical content, are aligned with what he does for IBM.
He enjoys the synergy between the academics and the business professionals that comprise the SIGDOC membership as well as the breadth of topics that are relevant to SIGDOC. He continues to try facilitating the discussion around the broadening of scope in what the membership views as comprising "design of communication." Rob has a B.A. in Computer Science from Indiana University,
Bloomington, and a Graduate Certificate in Software Technical Writing from Middlesex Community College, Bedford, Massachusetts.